Shipping

We ship our products to many Countries in the world, working with several logistic partners to meet all needs.
Shipping times and costs, as well as the applied taxation, vary depending on the destination. Where do you want to receive our products? Check below your destination.

ITALY

We ship throughout Italy, including islands. On average, from the moment the packages leave our warehouse, it takes between 24 and 48 hours for them to arrive at your doorstep.

The shipping cost starts from € 9.00 (VAT included) and varies according to the content of the cart.

All transactions are in € currency and inclusive of VAT (22%).

EUROPEAN UNION

We ship to all major EU Countries: France, Germany, Spain, Portugal, Belgium, Greece and many others . On average, from the moment the packages leave our warehouse, it takes between 3 and 5 working days for them to arrive at your doorstep.

The shipping cost starts from € 15.00 (VAT included) and varies according to the content of the cart. Minor changes may occurr due to final destination.

All transactions are in € currency and inclusive of VAT (22%).

EXTRA UE AND WORLD

We regularly ship to various non-EU countries: Switzerland, United Kingdom, United States, Canada and many others . Delivery times depend mainly on customs clearance times: on average, it takes 7 to 10 working days from the time of collection.

The shipping cost starts from € 18.00 and varies according to the content of the cart and final destination, depending on freight type (ground, aerial, etc.).

All transactions made to non-EU countries are in € currency and, as exports, are VAT exempt (DPR 633/72). An additional fee is applied for the preparation and management of customs procedures, from which any duties payable by the recipient are excluded.

OUR COMMITMENT

We do our best to keep shipping costs low and, at the same time, ensure a high level service. We would like to remind you that when your order includes bulky packages (for example, a bed), the shipping cost inevitably increases, because the logistics management gets more complex.

Returns

Our products don’t meet your expectations? Or have you simply changed your mind? No problem, you can return them without any penalty. You have time up to 14 days since the delivery of the products to your address.
The procedure is simple and transparent:

ONE.

Send an e-mail to info@babylodge.it providing the order number and your intention to withdraw. We will get back to you indicating all the next steps.

TWO.

Prepare the packages, taking care to pack the products correctly. For the return procedure to be successful it is important that both the products and the packaging are perfectly intact.

THREE.

Add to the parcel a hard copy of the order summary and a copy of the intention to withdraw sent to the Customer Service.

FOUR.

Ship the parcel to our warehouse (Babylodge®, via Buozzi 13A, 41122 Modena – MO), taking care to provide the courier with our e-mail and telephone contact information.

FIVE.

Upon receipt of the goods, we will check that the products are intact and we will consequently update you on the timing, methods and amount of the refund.

SIX.

If you have no way to assign a courier, we can do it for you. You will still be responsible for the cost of shipping. As per the Consumer Code, shipping costs for the return of products are always borne by the Consumer.

MORE DETAILS

Our return policy fully complies with current legislation (Consumer Code). For any further details on returns and withdrawals, you can consult § 8 of our General Sales Terms and Conditions .